Welcome to OPA Tourism Company. By booking any tour or using our travel services, you agree to the Terms & Conditions mentioned below. Please read them carefully before confirming your booking.

1. Introduction
   

   These Terms & Conditions govern all bookings, tours, travel arrangements and related services offered by OPA Tourism Company (“OPA”, “we”, “us”, “our”). By using our services, you acknowledge and agree to these terms.

2. Definitions
   

   Customer/You – Any person who books or avails travel services from OPA.
   Booking – A confirmed purchase of any tour, travel package, accommodation, transportation or service.
   Supplier – Independent service providers including hotels, airlines, transport operators, guides, etc.

3. Booking & Confirmation

   A booking is considered confirmed only after OPA issues a written confirmation and receives the required payment. All bookings are subject to availability and supplier-specific conditions.

4. Pricing, Taxes & Inclusions

   Tour prices are based on available information at the time of quote and may change due to variations in taxes, fuel charges, currency fluctuations, supplier pricing or government levies.
   Unless specifically mentioned, tour prices exclude visa fees, insurance, tips, personal expenses and optional activities.

5. Payment Terms

   A booking deposit must be paid at the time of reservation. The remaining balance must be paid within the deadline communicated during confirmation. EMI or installment options depend on bank approvals and are not guaranteed by OPA.

6. Cancellation & Refund Policy

   All cancellations must be submitted in writing by the person who made the booking.
   Cancellation charges will apply based on the number of days prior to departure and supplier-specific policies.
   Certain services such as airline tickets, special event bookings, peak-season hotels, or non-refundable promotions may carry 100% cancellation charges.
   Refunds will be processed only after receiving funds from suppliers. Refund timelines may vary depending on banks, payment gateways and third-party policies.

7. Amendments & Itinerary Changes

   OPA reserves the right to modify tour itineraries, change hotels, transport or services due to operational reasons, weather, government regulations, safety concerns or supplier issues.
   If major changes occur before departure, customers will be offered alternatives such as date changes, revised itineraries, travel credit or applicable refunds.

8. Role of OPA & Third-Party Suppliers

   OPA acts as a coordinator between customers and independent suppliers. While we ensure reliable arrangements, OPA is not responsible for supplier failures, delays, quality issues or service interruptions.
   Liability for such events will be limited to the terms of the supplier.

9. Passports, Visas & Travel Documents

   Customers are responsible for carrying valid passports, visas, travel permits, vaccination proof or any other required documents. OPA may guide but does not guarantee visa approvals or reimburse costs related to visa rejections or delays.

10. Health, Fitness & Insurance

    Customers must disclose any medical conditions, disability or mobility requirements at the time of booking. OPA may restrict participation if the condition may compromise safety.
    Comprehensive travel insurance covering medical emergencies, baggage loss, cancellation and accidents is strongly recommended.

11. Baggage, Personal Belongings & Conduct

    OPA is not liable for loss, theft or damage to baggage or personal belongings. Airline baggage rules apply as per each carrier.
    Customers must maintain discipline, follow local laws, and adhere to instructions of tour leaders. OPA may remove any customer causing disruption, danger or illegal activity, and no refund will be provided.

12. Refund Processing

    Refunds will be processed through the original payment method, subject to supplier refund rules and bank timelines. Processing may take additional time during peak seasons or for international transactions.

13. Force Majeure (Events Beyond Control)

    OPA is not responsible for delays, service changes, or losses caused by circumstances beyond control including natural disasters, pandemics, strikes, government restrictions, terrorism, war, airline cancellations or weather conditions.
    In such cases, OPA will offer reasonable alternatives, but refunds may not be possible for non-refundable supplier components.

14. Complaints & Resolutions

    Complaints during travel must be reported immediately to the tour leader or supplier so corrective action can be taken.
    Post-travel complaints must be submitted in writing within **30 days** of tour completion for investigation.

15. Liability Limitations

    OPA’s liability is limited to the amount actually received for the tour and only for direct losses proven to arise from our negligence.
    OPA is not liable for indirect or consequential losses including loss of enjoyment, profit, or emotional distress.

16. Data Privacy

    OPA collects customer information solely for bookings, documentation and communication. Personal data may be shared with suppliers strictly for operational purposes and will be managed as per our Privacy Policy.

17. Intellectual Property

    All text, images, logos and content on OPA’s website and brochures are protected and may not be copied or reproduced without written permission.

18. Updates to Terms & Conditions

    OPA may modify or update these Terms at any time. The Terms published on the website at the time of booking shall apply.

19. Governing Law & Jurisdiction

    All disputes, claims or legal matters will be governed by the laws of India.
    Any legal proceedings shall be subject to the exclusive jurisdiction of the District Court, Ujjain (Madhya Pradesh).

20. Contact Information

    OPA Tourism Company
    Location: Ujjain, Madhya Pradesh
    Customer Care: 8627862790
    Email: support@opatourism.com